Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Information We Collect
At Smartelina, we collect information that helps us provide you with the best possible experience in overcoming procrastination and achieving your personal development goals. We're transparent about what we collect and why we need it.
How We Use Your Information
We use your information to deliver personalized self-development experiences and improve our services. Every piece of data serves a specific purpose in helping you overcome procrastination and achieve your goals.
Service Delivery
Your personal information helps us create customized learning programs, track your progress, and provide recommendations tailored to your specific procrastination challenges. We analyze your usage patterns to suggest the most effective strategies for your situation.
Communication
We use your contact information to send you important updates about your account, notify you of new features that might help with your goals, and respond to your support requests. You can control which communications you receive through your account settings.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | User authentication and account management | Until account deletion |
| Progress Data | Tracking improvement and personalizing recommendations | 3 years after last activity |
| Usage Analytics | Platform optimization and feature development | 2 years (anonymized after 6 months) |
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your data in specific circumstances to provide our services or comply with legal requirements.
Service Providers: We work with trusted third-party companies that help us operate our platform, process payments, send emails, and analyze data. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, such as responding to court orders, legal processes, or government requests. We'll notify you about such requests unless prohibited by law or if we believe disclosure is necessary to prevent harm.
Your Privacy Rights
As a Canadian resident, you have specific rights regarding your personal information under applicable privacy legislation. We're committed to helping you exercise these rights easily and effectively.
How to Exercise Your Rights
To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may ask you to verify your identity for security purposes. There's no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your trust is essential to our mission of helping people overcome procrastination.
Technical Safeguards
We use industry-standard encryption for data transmission and storage, secure servers with regular security updates, and multi-factor authentication for administrative access. Our development team follows secure coding practices and conducts regular security audits.
Access Controls
Only authorized personnel who need access to perform their job functions can view your personal information. All employees sign confidentiality agreements and receive regular privacy training. We maintain detailed access logs and conduct regular reviews of user permissions.
International Data Transfers
While we primarily store and process data within Canada, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We only work with countries that provide adequate privacy protection or implement additional contractual protections such as Standard Contractual Clauses approved by privacy authorities.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You have control over these technologies through your browser settings.
Types of Cookies We Use
Children's Privacy
Our services are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18. If we discover that we've collected information from a child without parental consent, we'll delete it immediately.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of any material changes by email or through a prominent notice on our platform.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The date at the top of this policy indicates when it was last updated.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
Account information is kept until you delete your account. Progress and usage data are retained for up to three years after your last activity to help us improve our services. Financial records are kept for seven years as required by Canadian tax law.
When we no longer need your information, we securely delete or anonymize it. Anonymized data may be retained indefinitely for research and development purposes.
Questions About Your Privacy?
Contact our Privacy Team for any questions or concerns:
Email: [email protected]
Phone: +1 (905) 723-0931
Mail: 230 Versaille St, Wendover, ON K0A 3K0, Canada